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Job

Scheduler

  • Location

    Enfield

  • Sector:

    Helpdesk & Support

  • Job type:

    Permanent

  • Salary:

    £20k - 22k per year

  • Contact:

    Andrew McCafferty

  • Contact email:

    andym@thornbaker.co.uk

  • Contact phone:

    07967 485610

  • Job ref:

    69392

  • Published:

    about 2 years ago

  • Duration:

    Permanent

  • Expiry date:

    2019-12-24

  • Startdate:

    ASAP

Scheduler

I have the pleasure of working for a rapidly growing building engineering and maintenance company to recruit a Scheduler for their Enfield office. As an employer they recognise the importance of investing in their employees, their training and their futures. They are committed to developing and retaining their staff to ensure they have a long and successful career with them. The team you will be working for deliver reactive fabric and plumbing maintenance and repair across the southern half of the UK

We are looking for a Scheduler to join their team to take responsibility for a regional team of engineers, delivering processes and taking ownership and accountability for each call received.

By doing this you will:

  • Ensure that each field engineer and contractor are always productive and SLA’s are achieved
  • Ensure all processes and procedure are adhered to by field engineers and contractors
  • Ensure the CMS is accurate and up to date and each call is progressed if necessary

You will also be expected to:

  • Be proactive by identifying any operational issues and help resolve them
  • Ensure all engineers appointments, times and dates are communicated with full details such as call notes.
  • Ensure all engineers time sheets are processed correctly
  • Escalate all risks and issues
  • Work across the company with other teams to ensure a quality service
  • Pick up any tasks allocated to you

The ideal person will be:

  • Well organised, focussed on following processes and possess a great attention to detail
  • Customer focussed ensuring you deliver excellence at all times to everyone
  • A confident influencer and manager of your engineers and their daily activities
  • A great communicator and team player

What will you get in return?

  • A starting  salary of up to £22,000
  • Pension and other benefits such as Perkbox
  • A genuine opportunity and commitment  to access development in order to have a long and successful career

Next Steps

Interviews will be held over the next few weeks for the right candidates so please apply as soon as possible. For candidates that meet the necessary grade on experience in FM and skills please expect a call to discuss your CV and the role in more detail.