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Job

Helpdesk Administrator

Immediate start temp to perm role with one of the UK's leading FM providers! If you are looking to start a new contract that could lead to permanent employment and can start straight away then read on and apply today! 

Our client is a maintenance company based in Rotherham whom we have worked with for many years , they are looking for 2 experienced Heldpesk Administrators to join their team on a temp to perm basis due to increase in workload. Two of the office team were placed their by us on a temp to perm basis one of which has been promoted to a more senior position, the management team themselves are very down to earth , friendly and welcoming and their offices are clean , modern and a comfortable place to work 


What's in it for you? 

  • Immediate start with temp to perm opportunities 
  • Paying up to £9.50ph 
  • Attractive Monday - Friday 9am - 5pm working hours
  • Free parking on site 
  • The opportunity to work for a fantastic company with endless opportunities 

Main Duties and Responsibilities:

  • Producing regular reports from the software systems and/or via manual systems such as excel to a high standard in a variety of formats (e.g. Word, Excel).
  • Taking incoming calls, and make outgoing calls, to/from clients and customers and respond in an appropriate manner.
  • Booking in appointments for engineers 
  • Using inhouse system to plan in work 
  • Updating asset/site registers where required and produce asset/site reports for internal and external clients

 

This role will require someone with: 

  • Previous Helpdesk or Planning experience
  • Highly competent with Excel 
  • Competent IT user (MS office)
  • Experience using Maximo (desirable)
  • This role heads up a new team dedicated to a new and critical client contract, proven experience in a similar contact centre role is desirable and is previous industry experience.
  • Experience of MS Office and Windows platforms including a good working standard knowledge of Excel.
  • Previous experience of working with Client systems.
  • Excellent accuracy and attention to detail is essential.
  • Clear and confident communicator, both verbal and written.
  • Ability to analyse data / information to apply to problem solving.
  • Self-motivated, calm manner and able to work under pressure. 


If you are immediately available and looking for a temp to perm opportunity get in touch with apply via the link