Helpdesk Administrator

  • Location


  • Sector:

    Helpdesk & Support

  • Job type:


  • Salary:

    £10.00 - 10.67 per hour

  • Contact:

    Jade Sims

  • Contact email:


  • Contact phone:

    08444 060086

  • Job ref:


  • Published:

    almost 2 years ago

  • Duration:

    Temp to perm

  • Expiry date:


  • Startdate:

    9th September

  • Consultant:


Immediate start temp to perm role with one of the UK's leading FM providers! If you are looking to start a new contract that will lead to permanent employment and can start straight away then read on and apply today! 

What's in it for you? 

  • Immediate start with temp to perm opportunities 
  • Paying up to 10.67ph
  • Stable working hours of Monday - Friday 9am - 5pm 
  • The opportunity to work for a fantastic company with endless opportunities 

Main Duties and Responsibilities:


  • Ensuring field operatives daily work is scheduled and planned effectively and efficiently in advance using field management software, ensuring all KPI’s and SLA’s are achieved.
  • Producing regular reports from the software systems and/or via manual systems such as excel to a high standard in a variety of formats (e.g. Word, Excel).
  • Taking incoming calls, and make outgoing calls, to/from clients and customers and respond in an appropriate manner.
  • Updating asset/site registers where required and produce asset/site reports for internal and external clients


This role will require someone with: 


  • Attention to detail
  • Administration background
  • Competent IT user (MS office)
  • Experience using Maximo (desirable)
  • This role heads up a new team dedicated to a new and critical client contract, proven experience in a similar contact centre role is desirable and is previous industry experience.
  • Experience of MS Office and Windows platforms including a good working standard knowledge of Excel.
  • Previous experience of working with Client systems.
  • Excellent accuracy and attention to detail is essential.
  • Clear and confident communicator, both verbal and written.
  • Ability to analyse data / information to apply to problem solving.
  • Self-motivated, calm manner and able to work under pressure. 

If you are immediately available and looking for a temp to perm opportunity get in touch with jade@thornbaker.co.uk