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Case Study: TC Facilities Management

FM & Soft Services, case study

TC FACILITIES MANAGEMENT WORKING WITH
THORN BAKER EFM

We commenced supply to TC Facilities Management in March 2020, supplying temporary cleaners to a large multi-site client in the Logistics industry. This client increased their cleaning schedules by 30% within the first 24 hours of lockdown, requiring 100+ extra cleaners across 16 sites from Teesside to the South coast. 

THORN BAKER EFM SUPPORTED OUR CLIENT BY:

  • Mobilising a nationwide recruitment campaign in 12 hours 
  • Amending working hours of all consultants to enable out of hours on-call service 
  • Supplying 100+ cleaners within 72 hours across 16 sites on a three-shift pattern
  • Negotiating cost-effective charge rates across 20+ different pay schedules 
  • Interviewing, vetting and DBS checking all candidates to ensure compliance with the clients' security requirements
  • Implemented electronic signing of timesheets across all sites 
  • Implemented client’s shift management system into our own process 
  • Implemented regular service reviews with all sites and provided management information centrally 


As a result, we were able to ably assist TC Facilities Management with their client’s urgent requirements, and we are now a recruitment partner for various other clients in TC Facilities Management portfolio.