Introducing Your Specialist Helpdesk Operator Recruiter Sophie Butcher


Introducing Your Specialist Helpdesk Operator Recruiter Sophie Butcher

Helpdesk & Support

I know that as a busy Facilities Management or maintenance professional your maintenance and repair team needs the very best support from its helpdesk operators and office support staff – and that’s where we come in!

Joanne Crampton Head of Thorn Baker Estates, Facilities & MaintenanceJoanne Crampton, Head of Thorn Baker Estates, Facilities & Maintenance

The beating heart of every facilities and maintenance operation is the Helpdesk and Office support staff that ensure the contracts and SLA’s are fulfilled and the clients are kept well informed and happy. We know how important it is to get the right people in these seats – you can be sure you’re in good hands when you work with us.


The Facilities Management and Maintenance providers that we work with say they trust us to find the best Helpdesk & Support candidates because of our specialist industry knowledge, our in-depth interviewing and vetting and our ability to provide candidates to interview within the specified timescales.

Introducing your specialist Helpdesk Operator & Office Support Recruiter

Sophie Butcher is your Thorn Baker EFM specialist Helpdesk & Support Recruiter and is your go-to recruiter for the following roles:

  • Helpdesk operators.
  • PPM schedulers.
  • Reactive helpdesk operators.
  • Contract coordinators.
  • Accounts/invoicing administrators.
  • Contract compliance administrators.
  • Helpdesk supervisor/manager.
  • Technical support operator.
  • Facilities administrator.
  • Facilities assistant/reception staff.
  • Post room operative.
  • Reprographics assistant.

Sophie Butcher Helpdesk and Support RecruiterRead more about Sophie here…

‘I have a wealth of experience in office support and commercial roles, and I'm really looking forward to getting stuck in!

I spent the last seven years in the motor trade and investments, so recruitment was the logical next challenge for me. I cover all office based and support roles across the UK so no two days will ever be the same.

My favourite part of the job is definitely the diversity of everyone that I speak to on a day to day basis...

I love a good story or two. I love being out and about, trying new things (mainly food). I am also a massive Marvel and Harry Potter geek; some may even go as far as to call me a recruitment wizard…’

At Thorn Baker EFM we’re absolutely committed to finding our clients the very best Helpdesk Operatives. We work with businesses who struggle to hire every day, understanding what a business needs from their support team is what makes us great at what we do.

If you'd like to discuss your current Helpdesk & Support recruitment needs with Sophie you can contact her via email: or you can give her a call: 0844 406 0086

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