Arthur Mckay Candidate Attraction & ​Pre-Assessment

Case Study Atalian Servest Arthur McKay

Arthur McKay candidate attraction and assessmentHOW DID WE HELP?

Laura Billinghurst: Building Services & Maintenance Consultant

Arthur McKay - an Atalian Servest company - is a global integrated facilities management service. 

As a business, they were having problems with candidates not being properly assessed for their jobs, this led to them not turning up to interviews. 

The cost to them was that Managers were having whole days wasted, some days three-four interviews were no shows. They were receiving pressure from their clients because these jobs weren't being filled.

As a specialist in FM I already understood the qualifications they needed, but what was really required was to understand the cultural fit, and how this could be a positive career move for a candidate. I went to meet the hiring team and sat down with them to really understand their contract and what made it a great place to work. 

This, in turn, freed their Managers up to focus on their actual role instead of waiting for un-prepared candidates. The end result was a quick turnaround for the team, consistent management of the recruitment process, and most importantly they hired a brilliant Engineer for their team.


John Belsham: Contracts Manager

'After an initial meeting to discuss the specific requirements of the contract and positions involved it was clear Laura had picked up on the important factors, 24/7 contract, flexible approach to hours, Security Clearance, Quick response to urgent callouts etc. Laura also picked up on the points that could convince candidates over other positions they were being interviewed for. i.e easy to park on clients sites, a good client that respected the engineers.

CV’s started to arrive and were shortlisted to a high quality. There was good communication with candidates to ensure they were really interested in the role, all candidates selected for interview attended, something other agencies did not seem to be in control of.

When candidates were selected all paperwork and information was chased in and successful candidates were all suitably briefed between Thorn Baker and our HR department for their first day’s work.

How would I describe working with Thorn Baker EFM in three words? Flexible, quality and reliable.'